Return and refund
If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and invoice that shipped with the product.
Delivery and handling charges on returns are not refundable, and products are to be returned at the customer's own cost and risk.
We understand that goods sometimes arrive in less than perfect condition so if you aren’t 100% happy with your order please contact us immediately. This policy does not include a change of mind.
We assess each return on a case by case basis so please provide us with as much information as possible when requesting a return. In the case where you do not wish the purchase anymore?
Only on certain cases the return of saleable (non-faulty) stock may be permitted. A restocking charge of 30% applies + delivery costs back to us (which will be paid by the customer).
This will be debited to the returning customer's account - i.e. the credit will be issued at 70% of the original invoice price, less the cost of the return freight. Item MUST be returned to us unopened, unused and undamaged as well as in its original packaging and condition. We reserve the right to refuse a refund if the item received is not in the condition as described above.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £14.99 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund. We do not offer a pick up or drop off facility.
Please contact us at email@example.com or call +01414731412 for return details of your item. If your order arrives damaged or defective, please contact us at firstname.lastname@example.org or call +01414731412 Please feel free to contact us If you have any questions or comments about us or our products.